GLOBEX MEDIA LIMITED
Hillier Commercial Bldg. Flat A, 15/F
65-67 Bonham Strand, East Sheung Wan
Hong Kong, 999077
Email: info@globexmedia.org
At GLOBEX MEDIA LIMITED, we are committed to delivering high-quality marketing services tailored to the specific needs of each client. Due to the nature of our services, which include digital strategy, content creation, campaign management, and other marketing solutions, we follow a specific return and refund policy outlined below.
1. Non-Tangible Services
As our services are digital, customized, and non-tangible, all sales are considered final once the project has commenced or deliverables have been shared. We do not offer refunds for completed services.
2. Refund Requests Before Project Commencement
If you wish to cancel your order before any work has started, you may request a full refund by contacting us at info@globexmedia.org. Refund requests must be submitted within 3 business days from the date of payment. Refunds will not be issued if work has already begun on your project.
3. Quality Concerns
If you believe that the service delivered does not meet the agreed specifications or quality standards, please contact us within 7 days of delivery. We will assess your concerns and, if necessary, offer a revision or partial refund, depending on the case.
4. Revisions
We aim for client satisfaction and provide revisions as outlined in your service agreement. Please refer to your individual contract or proposal for revision terms.
5. Chargebacks and Disputes
Initiating a chargeback without first contacting us to resolve the issue is considered a breach of our policy. We encourage you to communicate directly with us at info@globexmedia.org to resolve any concerns.
By engaging our services, you agree to this Return Policy. GLOBEX MEDIA LIMITED reserves the right to update or modify this policy at any time without prior notice.
For any questions regarding this policy or your project, please reach out to us at info@globexmedia.org.