§ 1 Preliminary Provisions
The online store of the globexmedia.org service, available at the internet address www.globexmedia.org/store, is operated by GLOBEX MEDIA LIMITED.
Company Name: GLOBEX MEDIA LIMITED
Address: Hillier Commercial Bldg. Flat A, 15/F, 65-67 Bonham Strand, East Sheung Wan, Hong Kong, 999077
These Regulations are addressed to both Consumers and Entrepreneurs using the Store and define the rules for using the online Store as well as the principles and procedures for concluding Sales Agreements with Customers remotely through the Store. The Store offers digital marketing services, including Instagram growth strategies, analytics reports, content optimization, and dedicated account manager support. Invoices are issued using the “VAT reverse charge” mechanism.
§ 2 Definitions
Consumer – a natural person entering into an agreement with the Seller within the Store, the subject of which is not directly related to their business or professional activity.
Seller – GLOBEX MEDIA LIMITED, Hillier Commercial Bldg. Flat A, 15/F, 65-67 Bonham Strand, East Sheung Wan, Hong Kong, 999077.
Customer – any entity making purchases through the Store.
Entrepreneur – a natural person, legal person, or organizational unit that is not a legal person but has legal capacity under separate regulations, conducting business activity on their own behalf and using the Store.
Store – the online store operated by the Seller at the internet address https://www.globexmedia.org/shop/
Distance Agreement – an agreement concluded with the Customer within an organized system for concluding distance agreements (within the Store), without the simultaneous physical presence of the parties, using one or more means of distance communication up to and including the conclusion of the agreement.
Regulations – these Store regulations.
Order – a statement of the Customer’s intent submitted via the Order Form, aimed directly at concluding a Sales Agreement for a Product or Products with the Seller.
Order Form – an interactive form available in the Store enabling the placement of an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including delivery and payment methods.
Cart – a software element of the Store where the Products selected by the Customer for purchase are visible, and where it is possible to determine and modify Order details, in particular the quantity of Products.
Product – a digital service available in the Store, such as Instagram growth strategies, analytics reports, content optimization, dedicated account manager support, or other marketing services, which is the subject of the Sales Agreement between the Customer and the Seller.
Sales Agreement – a sales agreement for a Product concluded or entered into between the Customer and the Seller through the online Store.
File – an electronic or digital file containing content (in particular marketing strategies, analytics reports, instructional materials) intended for reading, listening, or other playback (as described in the Store) using an Electronic Device.
§ 3 Contact with the Store
Seller’s Address:
GLOBEX MEDIA LIMITED
Hillier Commercial Bldg. Flat A, 15/F, 65-67 Bonham Strand, East Sheung Wan, Hong Kong, 999077
Seller’s Email Address: info@globexmedia.org
Customer Service: Monday–Friday, 9:00 AM–5:00 PM CET
The Customer may communicate with the Seller using the email address provided in this section.
§ 4 Technical Requirements
To use the Store, including browsing the Store’s assortment and placing orders for Products, the following are necessary:
- an end device with access to the Internet and a web browser,
- an active email account,
- enabled cookie support.
§ 5 General Information
To the fullest extent permitted by law, the Seller is not liable for disruptions, including interruptions in the Store’s operation, caused by force majeure, unauthorized actions of third parties, or incompatibility of the online Store with the Customer’s technical infrastructure.
Browsing the Store’s assortment does not require creating an account. Placing orders for Products in the Store’s assortment is possible by providing the necessary data to complete the Order without creating an account.
Prices listed in the Store are expressed in Polish zlotys and are net prices (excluding VAT). Invoices are issued using the “VAT reverse charge” mechanism in accordance with applicable regulations.
The final amount payable by the Customer consists of the net price for the Product, which the Customer is informed about on the Store’s pages during the Order placement process, including at the moment of expressing the intent to enter into a Sales Agreement.
Information contained in the Products (e.g., marketing strategies, analytics reports) doesumbered not replace professional marketing or business consultations.
Information contained in the Products should be treated solely as informational materials. The Seller is not responsible for decisions made based on the provided materials without consulting a specialist.
Products such as marketing strategies or analytics reports are of a popular-scientific nature and serve solely educational purposes.
Neither the Seller nor third parties involved in creating the Products are responsible for actions taken based on the provided materials.
§ 6 Order Placement Rules
To place an Order, the Customer must:
- Select the Product to be ordered (e.g., Basic, Standard, or Premium plan) and click the “Choose Plan” button (or equivalent).
- Continue shopping by clicking the “Return to Shopping” button or selecting the “Proceed to Checkout” option.
- Fill out the Form available after clicking “Proceed to Checkout,” then click the “Buy and Pay” option and make the appropriate payment on the payment system provider’s page, which is Tpay.
§ 7 Delivery and Payment Methods
Immediately after successful payment, the Customer will receive an email containing a link to the purchased digital services (e.g., marketing strategies, analytics reports) or instructions for accessing the services (e.g., dedicated account manager).
The Customer may use the following payment methods:
– online or traditional bank transfer,
– BLIK,
– payment by debit or credit card,
– payment via electronic wallets such as Google Pay, Visa Checkout, or Masterpass.
Detailed information about acceptable payment methods is available at https://tpay.com/en/about-tpay/payment-security.
§ 8 Execution of the Sales Agreement
The conclusion of the Sales Agreement between the Customer and the Seller occurs after the Customer places an Order using the Order Form in the online Store, in accordance with § 6 of the Regulations.
After placing and paying for the Order, the Seller immediately confirms its receipt, and the link to the ordered digital product or instructions for accessing the service are sent automatically. Confirmation of receipt of the Order and its acceptance for processing is sent to the Customer via email to the email address provided during the Order placement. This message includes at least the Seller’s statements regarding receipt of the Order, its acceptance for processing, and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above email by the Customer, the Sales Agreement is concluded between the Customer and the Seller.
§ 9 Right of Withdrawal and Return Policy
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Digital Services and No Refunds
Due to the digital and non-tangible nature of the services (e.g., Instagram growth strategies, analytics reports, dedicated account manager support), all orders are considered final once the project has commenced or deliverables have been shared. The Seller does not offer refunds for completed services. -
Refund Requests Before Project Commencement
The Customer may cancel the Order and request a full refund by contacting the Seller at info@globexmedia.org, provided that work on the project has not yet started. Refund requests must be submitted within 3 business days from the date of payment. Refunds will not be issued if work has already begun on the project. -
Quality Concerns
If the Customer believes that the delivered service does not meet the agreed specifications or quality standards, they should report the issue within 7 days of delivery by contacting info@globexmedia.org. The Seller will assess the concerns and, if necessary, offer revisions or a partial refund, depending on the case. -
Revisions
The Seller aims for customer satisfaction and provides revisions as outlined in the Customer’s service agreement. Please refer to the individual contract or proposal for revision terms. -
Chargebacks and Disputes
Initiating a chargeback without first contacting the Seller to resolve the issue is considered a breach of this policy. The Seller encourages direct communication at info@globexmedia.org to resolve any concerns. -
Agreement to Return Policy
By engaging the Store’s services, the Customer agrees to the above return policy. GLOBEX MEDIA LIMITED reserves the right to update or modify this policy at any time without prior notice.
In accordance with Article 38 of the Consumer Rights Act, the right of withdrawal from an agreement concluded off-premises or at a distance does not apply to agreements for the supply of digital content not stored on a tangible medium if the performance of the service has begun with the express consent of the Consumer before the expiry of the withdrawal period and after the entrepreneur has informed them of the loss of the right of withdrawal. Due to the automatic delivery of the purchased file or access to the service (e.g., strategies, reports, account manager support) to the Buyer’s email address, the purchased item is made available to the Consumer immediately upon payment, and at that moment, the right of withdrawal expires.
§ 10 Complaints and Warranty
No warranty is provided for digital services sold through this service (e.g., Instagram growth strategies, analytics reports, dedicated support).
Any User may submit complaints regarding any services listed in these Regulations (including defects or issues with delivered files or services). Complaints should be submitted exclusively to the email address info@globexmedia.org or via the contact form available on the Service’s pages.
Complaints will be processed within 14 days from the date of receipt. The Seller will inform the User of the complaint resolution via email to the email address from which the complaint was sent or by letter to the address provided by the User in a written complaint.
§ 11 Personal Data in the Online Store
The administrator of the Customers’ personal data collected through the online Store is the Seller.
Personal data of Customers collected by the administrator through the online Store are used to execute the Sales Agreement and, if the Customer consents, for marketing purposes.
Recipients of the Customers’ personal data in the online Store also include entities processing electronic payments and credit card payments in the Store.
The Customer has the right to access and correct their data.
Providing personal data is voluntary; however, failure to provide the personal data specified in the Regulations as necessary for concluding the Sales Agreement results in the inability to conclude such an agreement.
§ 12 Final Provisions
Agreements concluded through the online Store are concluded in the Polish language.
The Seller reserves the right to amend the Regulations for important reasons, such as changes in legal regulations or changes in payment and delivery methods, to the extent that these changes affect the implementation of the provisions of these Regulations.
In matters not regulated by these Regulations, the generally applicable provisions of Polish law shall apply, in particular the Civil Code, the Act on the Provision of Electronic Services, the Consumer Rights Act, and the Personal Data Protection Act.
CONTACT DETAILS
Email: info@globexmedia.org
Company Name: GLOBEX MEDIA LIMITED
Address: Hillier Commercial Bldg. Flat A, 15/F, 65-67 Bonham Strand, East Sheung Wan, Hong Kong, 999077
Customer Service: Monday–Friday, 9:00 AM–5:00 PM CET